Why This Is Hell

The Liaison team will be the strategic link between us and your departments, understanding your needs, and providing a high level, 2-way communications channel. User Technology will give day to day support for all user facing equipment - both computing and AV

I just don't think I know what this means. Is there a non-strategic link I can use? Why don't they just link? What is a "high level, 2-way communications channel"? Does that mean there's not going to be an answer phone all the time? Do I want to know about "user facing equipment"? What happens if I turn it around? All my AV problems involve looking at the back of the machine at the wires.