This is why I should have gone in person

[faustus]

1 ticket for (Saturday 16-May-2009 14:30) Upper Circle C17-C17 at a cost of GBP 33.50 (plus GBP 2.00 transaction fee)

The total cost of your order is GBP 33.50.

Surely the total cost of my order is GBP 35.50. And I'm not convinced I was warned about the GBP 2.00.