Service Why You Wait

[faustus]

Tescos Back Down?,
originally uploaded by Andrew M Butler.

A month or so back Tescos introduced a tough love policy where you either had to join the single queue at the so-called Express Tills (claustrophobic, hot as behind the chicken oven, cramped, impossible to pack, get lost behind other customers) or at the Self-Service Tills (never work, encourages you to steal, steals your points, does people out of a job). If you have a trolley you can you use a Proper Till, but I hear stories of people being refused service because they had two items in their trolleys.

I note the disappearance of the suggestion box, and the increasing unhappiness of the staff. They produced a sign claiming "1283 more customers served in two minutes last week", but I didn't see any stop watch.

Now things are to change - let's hope for the better. If not for the grammatical.