Hmmm

Dear [Faustus]

This is an urgent message regarding your reservation with the [Genuine, booked] Guest House for 9/9/2011. Unfortunately the hotel is unable to accept your reservation for your upcoming stay. Due to these unforeseen circumstances, we would like to offer you comparable alternate accommodations.

Your reservation has not been cancelled, but due to a limited amount of availability it’s very important that we speak with you as soon as possible.

Please contact our Lodging Specialist at [Long Phone Number] within North America or internationally +800-[Long Phone Number] who will assist you in finding alternate accommodations. Our Lodging Support Department is available 24 hours a day, 7 days a week for your convenience. Please have your Booking # [Different from the one I had] ready so we can expedite your request. We look forward to hearing from you soon.

Kind regards,

[Long Name]

Lodging Support Services


[No long signature file]

Someone has a breach somewhere. Have changed email password.


ETA: Not so much Wake Up Happy TM as Sadly Insomniac.

I think they bolluxed up the booking in the first place.

ETA 2: H*t*ls.c*m finally phoned back - she'd been in a meeting. Wanted to know why I cancelled. I explained I'd been spooked by the mismatched order numbers, and the guest house had not been happy but booked me direct (for a cheaper rate, incidentally).

Having asked me why I'd cancelled, she advised me she would have told me to cancel the booking and book direct.