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A continuing saga...
I've now phoned the sorting office, as instructed, to track down the parcels that have been delivered and signed for and they cannot even find a trace on the parcel numbers, and bounced me back to customer services.
Customer services suggested that the sorting office may have finally found the redirection and redirected it. I point out that the post had arrived before I left this morning, and add that I had been told that it had gone out on the van yesterday and that I had been told that it had been delivered to my old address and that I had been told that it has been signed for. And that I had already been to the sorting office twice. She insisted that they could not have told me that. I point out that I had spoken to the person who had taken the call from customer services, and who had put it to go out on the van, and who had told me, having checked in the ledger, that it had been signed for and delivered. At that point she took more details, and will phone me back.
Update: 12.30: They think it went out on the van by mistake and are going to send someone around to try and pick them up. The fact that she said ______ Street, not ____ Court fills me with, well...
More to follow?
I've now phoned the sorting office, as instructed, to track down the parcels that have been delivered and signed for and they cannot even find a trace on the parcel numbers, and bounced me back to customer services.
Customer services suggested that the sorting office may have finally found the redirection and redirected it. I point out that the post had arrived before I left this morning, and add that I had been told that it had gone out on the van yesterday and that I had been told that it had been delivered to my old address and that I had been told that it has been signed for. And that I had already been to the sorting office twice. She insisted that they could not have told me that. I point out that I had spoken to the person who had taken the call from customer services, and who had put it to go out on the van, and who had told me, having checked in the ledger, that it had been signed for and delivered. At that point she took more details, and will phone me back.
Update: 12.30: They think it went out on the van by mistake and are going to send someone around to try and pick them up. The fact that she said ______ Street, not ____ Court fills me with, well...
More to follow?
